SANTA BARBARA COUNTY’S CUSTOMER SERVICE ACADEMY    FUNDED BY THE WORKFORCE INVESTMENT BOARD   CUSTOMER SERVICE ACADEMY CURRICULUM   The Academy’s curriculum is uniquely designed to effectively consolidate various modules of customer service, personal goals setting, communication, and interpersonal skills training, job search techniques, professional resume and cover letter creation, personal appearance, interviewing techniques, conflict resolution and building win/win partnerships.  The 13 half-day module curriculum complements and integrates existing customer training modules available through the Workforce Resource Center and the two Santa Barbara County community colleges.  Graduates may even qualify for college credits for previous paid or volunteer work in customer service positions.  Module 1 Becoming Customer Service Focused  Module 2 Digital Resumes and Job Fit Assessments Completed  Module 3 Personal Mission & Goal Setting    Module 4 Total Awareness Coaching    Module 5 Client Communications and Customer Delight   Module 6 Communication Skills That Work In the Workplace   Module 7  Sharpen Your Image from the Inside Out  Module 8 Meeting the Customer Service Challenge    Module 9 Targeting Employers & Interviewing for Success    Module 10 Debunking the Myth of the Natural-Born Sales Person   Module 11 Conflict Management in the Workplace  Module 12 Building a Win-Win Partnership with Your Boss  Module 13  Academy Graduation & Local Employers Conduct a Job Fair Daily guest speakers will include local business leaders from major local employers, temporary employment agencies, the banking, hotel & motel, restaurant, and retail sales industries.    Santa Barbara County’s Customer Service Academy LMI’s Center for Effective Organizations Mr. Cary Gray: CaryGray@lmi-ceo.com www.Assessments.biz 805-934-5956