Customer Service Academy's 3M Metrics Meaningful Measures of Merit   Evaluating:  Number of Interested Candidates Who Requested Info About Academy    Number of Interested Candidates Who Were Certified By WRC/WIA    Number of Individuals Who Were Referred By WRC    Number of Individuals Who Started Academy    Number of Individuals From Host City    Number of Individuals Who Are Repeating Training    Number of Academy Attendees Assessed For Job Fit    Number of Attendees Graduated    Number of Community Business Who Were Guest Speakers    Number of Companies Who Benchmarked Job Positions    Number of Jobs Benchmarked    Number of Companies Who Attended The Job Fair At Graduation    Number of Applications Submitted During Academy    Number of Interviews Scheduled During Academy    Number of Companies Contacted By Attendees During Academy    Number of Companies Who Donated Lunches & Refreshments    Number of Companies Who Donated Graduation Gift Certificates    Number of Companies Who Hired Graduates    Number of Graduates Who Accepted Employment    Number of Graduates Who Accepted Customer Service Positions    Number of Graduates Who Accepted Employment Where They Live    Number of Candidates Who Accepted Positions That Paid More Than Current or Past Jobs    Success Stories For The Month  Academy Evaluation & Critique Summary: # Outstanding, # Excellent, # Good, # Poor     If you have Excel on your computer, click here to see it properly in Excel format.